about us

Introduction | Account Management | Quality Standards | Policies

Introduction
BTB Mailflight was founded as a partner to the publishing industry in 1969, and today we provide a comprehensive range of subscription management, polywrapping, mail fulfilment, and international mailing solutions all under one roof. We believe this is the most comprehensive solution available.

Our clients include some of the UK’s leading media groups as well as smaller publishers. We work with over 100 titles including well known magazines such as Radio Times, The Economist, and OK!, as well as niche publications like Bottled Water World, Vision Express Magazine, and Finance Director Europe. We are Associate Members of the Periodical Publishers Association and were Finalists in the "Mailing House of the Year" category at the PPA’s Magazine Production Awards, which helps further illustrate our position within the market.

We have a 63,000 sq ft contact management and fulfilment centre, a 43,000 sq ft mail fulfilment division, and our own international postal services. We are based in Bedford, approximately 50 miles north of London, with excellent rail and road links as both the A1 and M1 are very nearby.

Our aim is to provide value for money, we focus on offering a comprehensive range of solutions, unrivalled client service, and a quality service, at competitive prices. Ultimately our aim is to develop long term partnerships with our clients, and so many of our clients have worked with us for several years. BTB Mailflight is still run by the founding family, and many people have worked for the company for over ten years. This contributes to the companies ethics of hard work, and continuous improvement, which matched with La Poste’s recent investment in BTB Mailflight will ensure we go from strength to strength.

Account management
At BTB Mailflight we aim to exceed your expectations, and offer pro-active account management. With over thirty-nine years experience we have developed unique client service policies and procedures, and a culture of continuous improvement.

Each one of our clients is assigned an Account Executive who is responsible for the day-to-day delivery of services by BTB Mailflight. Account Executives work in small teams and each team is supported by a Team Leader. As most of the work we handle is for publishers our Account Executives are very experienced in handling this type of work, and they understand what publishers require and the challenges they face.

A Business Development Manager will also be allocated to the account, they handle more strategic issues such as pricing, implementation, recommending additional services a client may benefit from, and reviewing our performance against the Service Level Agreement. Having documented procedures and a team-working support structure ensures that sickness & holiday cover operates smoothly without causing disruption.

Service level agreements and account reviews
We work in partnership with clients to set service levels, these are key to measuring performance, and achievement against these will be discussed at regular account review meetings.

Implementation
We take a partnership approach working closely with you, your agencies,
and previous suppliers to ensure that work is implemented smoothly.

Business continuity planning
We are conscious of the effect of a disaster on our clients, which is why we have documented our plans, and invested in Business Continuity resources, internal and external, ready for situations that we sincerely hope will never arise.

Investors in people accredited
This demonstrates our commitment to the training and development of our 190 employees, and was achieved in May 2003.

High quality standards
We take quality very seriously and have achieved the following accreditations:
• Member of the Direct Marketing Association (DMA).
• DMA Response Handling Commitment Scheme Accredited.
• Associate Member of the Periodical Publishers Association (PPA).
• NQA ISO9001:2000 Accredited.
• Achieved Investors in People status (IIP).
• Data Protection Act Registered.
• Quality Standard for Mail Production accredited.
• International Mail Distribution Accreditation Scheme approved (IMDAS).
• Founder member of the Mail Consolidators Association (MCA)

Security
We have a robust IT and data security policy, and our warehousing utilises CCTV, secure entry systems., and an alarm linked directly to the police.

Environmental policy
BTB Mailflight complies with all current Waste Management and Environmental Legislation, and we have recently committed to achieving the ISO14001 Environmental Management Standard.

BTB Mailflight is different. We are not a subscription
management company, and we are not an international mailing house either... WE ARE BOTH!

As well as providing contact centre, database management, marketing, and order processing services we also have a 43,000 sq ft mail fulfilment operation with 5 Sitma polywrapping lines and direct mail fulfilment capabilities, AND we are one of the UK's leading international mail consolidators with access to low cost postal services specifically for publishers of periodicals.

Who else can offer you all of this?

Subscription Management
System Demo

To see a demo of our subscription mangement system please click on the image above.